Lead Time & Delivery
What is the production lead-time?
  • The production lead-time is depending on the ordering products & quantity.
  • Generally, the production will take 4-7 working days.
  • If you need to know more details about the delivery day of your order, feel free to contact us after the order is confirmed.
What are the other factors that will affect the lead-time?
  • Production timeline may also be affected by public holidays, additional finishing on products (eg: Spot UV / Hot stamping etc).

Does Captain Print provide urgent printing service?

  • Yes, we do. However, currently it is only applicable to Offset Flyer, Brochure, Letterhead & Poster, and it's subject to availability.
  • RUSH Order - Reduce production time by 1-2 days. Subjects to a surcharge of $30.00 or 10% of the ordering amount, whichever is higher.
  • EXTRA RUSH Order - Reduce production time by 2-3 days. Subjects to a surcharge of $60.00 or 30% of the ordering amount, whichever is higher.

What is your order submission cut-off time?

  • Cut-off time is referring to the time the payment is successfully verified.
  • For Digital Printing, the cut-off time is 1:00pm
  • For Offset Printing, the cut-off time is 3:00pm
  • For Large Format Printing, cut-off time is 3:00pm
  • For Rush Order, cut-off time is 11:00am
  • For Extra Rush Order, cut-off time is 9:00am
  • Payment proof that comes in after the respective cut-off time will be considered as a next-day order. 
Has the price quoted included delivery fee?
  • No, it has not included delivery fee. 
  • Business Card, Rubber Stamp, Sticker Label are subject to a delivery fee of $10 per trip per location for order below SGD120.00
  • Digital & Offset Printing Products (other than Business Card, Rubber Stamp & Sticker Label) are subject to a delivery fee of $20 per trip per location for order below SGD300.00
  • Large Format Printing Products are subject to a delivery fee of $30 per trip per location for order below SGD300.00

Delivery Surcharge
Additional charge of $12 is applicable to the following locations, including orders entitled to free delivery.

  • Sentosa - Postal code: 098xxx, 099xxx 
  • Tuas & Jurong - Postal code: 60xxxx, 61xxxx, 62xxxx, 63xxxx, 64xxxx
  • Changi Airport
How will the order be delivered?
  • All goods will be delivered by our trusted delivery partners or our Logistics Captains

What if the recipient is not present at the time of delivery

  • The delivery person will try to reach out to recipient by phone / SMS to discuss on the best way to leave the parcel at the location.
  • If recipient is uncontactable, the delivery person will return the order back to Captain Print.
  • Customer will be liable to all the additional fees incurred by the returned trip & redelivery.

Self-collection 

  • Self-collection is strictly by appointment only.
  • Collection point is at Canberra Street (a void deck). 
  • You will be advised on the available timings for collection once your order is ready for pick-up.
  • Book a 30-min time slot from the available timings.
  • Ensure your presence within the booked time slot, extension of pick-up time slot will not be entertained if you are late for your appointment.
  • If you missed your appointment, you are to rebook a time slot from the next available timings, which may not be on the same day.
  • Please inform us for any change of appointment date / time at least 6 hours before the booked time slot.
  • A $30 admin fee will be charged to anyone who does not show up for appointment without informing.
  • The imposed admin fee has to be paid before the next appointment can be booked.
  • As the availability of desired pick-up timings is not guaranteed, thus self-collection is not recommended if you need your item urgently.

Go Back To Help Desk