Foam Board Poster
Poster
PVC Banner
Roll-Up Banner
How long is the production lead-time?
Product | Lead-time* |
|
2 - 3 working days |
Business Card (No Finishing) |
3 - 5 working days |
Brochure (Digital Print) |
4 - 7 working days |
Business Card with Hot Stamping |
5 - 8 working days |
Booklet |
6-10 working days |
LED Board / LED Banner |
12 - 15 working days |
*Upon artwork confirmation & receiving of full payment.
*Ordering day is not counted.
*Order placed after cut-off time will be considered as next-working-day order.
Other factors that will affect the lead-time:
• Additional Finishing (Spot UV / Hot Stamping / Round Corners / Punch Hole / Die-cut / Folding / Running Numbers etc)
• Bulk Quantity
• Error in printing / Print-outs did not pass QC
What is your order cut-off time?
• Order is considered as successfully placed AFTER receiving of written artwork confirmation by customer & full payment.
• Order placed after cut-off time will be considered as next-working-day order.
Product | Cut-off Time* |
Digital Print Products |
1:00pm of working days |
Offset Printing Products |
3:00pm of working days |
Large Format Printing Products |
3:00pm of working days |
Rush Orders |
11:00am of working days |
Extra Rush Orders |
9:00am of working days |
Has the price quoted included delivery fee?
All the prices stated on Website, quoted via Email / WhatsApp / Facebook are subjected to delivery fee, unless stated otherwise.
How much is the delivery fee?
-
$12 per trip per location for the following products (Free delivery for printing order above SGD200):
- Business Card
- Rubber Stamp
- Sticker Label
- Flyers & Brochures (≤ 300pcs in A5 closed size or smaller)
-
$20 per trip per location for the following products (Free delivery for printing order above SGD350):
- Digital Printing Products (> 300pcs in A4 closed size or larger)
- Offset Printing Products (≤ 3,000pcs in all sizes)
- Large Format Printing Products - Sticker or Posters (in size not larger than A4)
-
$30 per trip per location for the following products (Free delivery for printing order above SGD350):
- Offset Printing Products (> 3,000pcs in all sizes)
- Large Format Printing Products - Sticker or Posters (in size larger than A4) / Roll-Up Banners / PVC Banners etc.
Above delivery fee is for standard delivery timing of 9am - 6pm on weekdays (except Public Holidays). Any specific delivery timing will subject to additional charge, based on the delivery location & requested timing.
Delivery Surcharge
• $3 surcharge applies for delivery location within CBD / Orchard / Downtown area.
• $5 surcharge applies for delivery location in Tuas area with Postal Codes starting with 627xxx, 628xxx, 629xxx, 637xxx, 638xxx, 639xxx.
• $15 surcharge applies for delivery to Changi Airport.
• $15 surcharge applies for delivery location in Sentosa Island.
How will the order be delivered?
All goods will be delivered by our trusted delivery partners or our Logistics Captains.
Delivery Schedule
- • Orders will be delivered between 9am - 6pm on weekdays (except Public Holidays)
- • Specific delivery timing will subject to additional charge, base on location and the requested timing.
What if the recipient is not present at the time of delivery?
- • The delivery person will try to reach out to recipient by phone call / SMS / WhatsApp to discuss on the best way to leave the parcel at the location.
- • If recipient is not contactable, the delivery person will return the order back to Captain Print.
- • Customer will be liable to all the additional fees incurred by the returned trip & re-delivery.
Self-collection
- • Self-collection is strictly by appointment only.
- • Collection point is at Canberra Street.
- • Customer will receive an email with a link from our Logistics Captain, to book for a 30-min appointment to collect the order when it's ready.
• The available time slots are within 10am - 5pm of our working days. - • Ensure your presence within the booked time slot, extension of pick-up time slot will not be entertained if you are late for your appointment.
- • If you missed your appointment, you are required to re-book a time slot from the next available timings, which may not be on the same day.
- • Please inform us for any change of appointment date / time at least 6 hours before the booked time slot.
- • A $30 admin fee will be charged to anyone who does not show up for appointment without informing.
- • The imposed admin fee has to be paid before the next appointment can be booked.
- • As the availability of desired pick-up timings is not guaranteed, thus self-collection is not recommended if you need your item urgently.