Terms & Conditions / Disclaimers, Warranty & Refund or Exchange Policy for LED Board & LED Banner Purchase
Terms & Conditions / Disclaimer
• All the digitalised artworks (even if the sketch or draft was done by customer) are the properties of Captain Print.
• Captain Print holds the rights to publicize the photos of the artwork and/or the completed LED board produced by us on all of our websites and Facebook pages, as part of our portfolio, without disclosing the confidential and personal information of our clients.
• Captain Print will not publicize any sketch, draft or digitalised artwork which was created and sent by customer on all of our websites and Facebook pages to be our portfolio.
• Any restrain by customer from publicizing his/her order (the artwork and/or the photo of the LED board or banner) on some or all of our websites and Facebook pages as our portfolio, are subjected to a buy-out fee, which will be 3 times the total amount of the artwork and the LED board.
Buy-out fee = [3 x (artwork fee + price of LED board)]
Quality Assurance (Only applicable to LED Board and LED banner purchase)
• All boards and banners will be tested before sending out / arranging for collection (with photo taken as proof). Customers are welcomed to bring along their own batteries to test the board upon collection.
• 3 days of warranty will be given, starting from the next day of collection / delivery.
• Warranty does not cover malicious, inappropriate treatment and mishandling of the LED board & banner.
• Captain Print will not be liable to any error on the artwork approved by customer.
• Any artwork or delivery fee paid for the purchase is not covered by the warranty. Thus it's not refundable.
• Returned board or banner found with physical damage will not be covered by the warranty. Thus no refund / exchange is allowed.
• Board or banner that has been sent or brought overseas will not be covered by the warranty. Thus no refund / exchange is allowed.
Refund or Exchange Policy (Only applicable to LED Board & LED Banner purchase)
Refund process:
1) Customer files a complaint on product faulty (with supporting photo and/or video).
2) Once the complaint is verified, an arrangement will be made with customer to collect back the reported faulty board or banner.
3) The refund will take up to 5 working days to proceed, after collecting the reported faulty board or banner from customer. And it will be depending on the bank's process for the refund to reflect on customer's bank account.
4) Refund will only be made to local bank account.
Please note that, upon collection of the faulty product, if
• physical damage is found on the board or banner, OR
• the reported faulty product is not present for collection, OR
• customer is not contactable,
the customer will be liable to a $30 logistic & administrative fee, which due immediately via cash or bank transfer for the waste trip, and will no longer entitle to the refund.
One-to-one exchange process:
1) Customer files a complaint on product faulty (with supporting photo and/or video).
2) Once the complaint is verified, our production team will produce an exact same board as the one ordered for an exchange. No change of artwork for the new board in any way is allowed.
3) Our logistics team will be exchanging the boards with customer once the production is completed (process time: 12-15 working days).
Please note that, upon collection, if
• physical damage is found on the reported faulty product, OR
• the reported faulty product is not present for exchange, OR
• customer is not contactable,
the customer will be liable to the full cost of the new board plus a $30 logistic & administrative fee, which due immediately via cash or bank transfer for the waste trip.
**By purchasing LED board from us, you are giving your consent to be bound by the above**
For general terms & conditions, please visit here.